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Shipping Policy

COVID-19 UPDATE

We are open and offering contact-free home delivery. Please note, we are busier than ever so there are some delays with our service but we are working extremely hard to get orders out as soon as possible.

Delivery

We currently have 3 delivery options available for the UK. Orders placed before 1pm will be dispatched same day, orders placed after 1pm on Fridays will be dispatched the following Monday.

Standard Delivery £3.95 FREE Shipping on all orders over £35.00

3 – 5 days

48 Hour Tracked £4.95

2 days

Express Delivery £6.95

Next day (orders to be placed before 1pm Monday to Thursday)

Do you offer free shipping?

Yes, we offer free shipping for orders £35 and over

Returns & Refunds

We have a 14 day return policy. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original unopened packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Return shipping
You will be responsible for paying for your own return shipping costs for returning your item. Return costs are non-refundable.

We do advise using a tracked service to return your order as we don’t guarantee that we will receive your returned item.